Welcome to Middleway Surgery

Welcome to our Practice Website. You will find lots of useful information here about our Practice and the services that we provide to our Patients.

Our contracted hours are from 8am to 6.30pm. To see a doctor or nurse please telephone us or come into the surgery to book an appointment. Appointments are available Mon-Fri, mornings 8.30am to 12.30pm and evenings 4pm to 6pm, over one third of these appointments are prebookable, the remainder available on the day. Additional routine pre-bookable appointments are available outside normal surgery time, either before 8am or from 6.30pm.

Changes to the Appointment System from January 2016

Changes to the Appointment System from January 2016

Thank you to all the patients that have taken the trouble to fill out the Friends and Family Feedback Cards and Comments Book.

We have listened carefully to your concerns regarding getting an appointment and also getting through on the phone in the mornings for a same day appointment.

From 2nd January 2016 we will be making the following changes to our appointments system.

Each day there will be an urgent “sit and wait” clinic for patients who have an urgent problem and need to be seen the same day.

 This clinic will run from 9am – 11am.  All patients must have registered for the clinic before 11am to guarantee that they will be seen.

The clinic will be run by our new “Duty Team” which will consist of a Doctor and our ECP.

Patients DO NOT need to contact the Practice beforehand.  If you fit the above criteria just turn up and check in with the Receptionist.  She will add you to the list and you will be seen in order of attendance.

Please note this system if for urgent matters only.  Please do not attend for a routine matter as you will be re-directed to Reception to make a routine appointment.

We will also be introducing a small number of routine appointments that can be booked up to 48 hours in advance for those patients who have a non-urgent problem.

There will be a one month trial of this system and your feedback will be most welcome.

There is a leaflet available from the Practice if you require any further information.

Special Communication Needs

If you have any special communication needs, eg sign language, need an interpreter, easy read documents, large print, etc,  please let the Practice know so that we can update your records and ensure that we are able to meet these needs in the future.  We would also be grateful if you could confirm that you are happy for us to pass this information on to any other Healthcare providers that are involved in your care.

Surgery Newsletter

Surgery Newsletter February 2016  Please click on this link to read the latest news from the Practice.

Shingles Vaccination

Patients whose dates of birth fall between the following dates are now eligible for a vaccination against shingles:

2nd September 1935 – 1st September 1937

and

2 September 1942 – 1 September 1945

Please contact the Practice to make an appointment with the Practice Nurse stating it is for a shingles vaccination.

 

Bank Holidays

Please note the Practice will not be open on Bank Holidays.  If you require medical assistance during this time please ring 111

Do we have your correct address?

Lots of patients move and fail to notify us of their new address. If you have moved, please remember to let us know.

You can contact us by:
telephone: 01726 812019 (four lines available). Please do not send text messages to the landline as they will not be actioned.
fax: 01726 817168
email:  letters.middleway@nhs.net

Easy Read Practice Leaflet: Practice leaflet easy read